Thank you for supporting our shop with your purchase/order. If you have any questions regarding your order, please take a look out below for our Frequently Asked Questions related to exchanges & issues.

If you have not found the answer to your question regarding exchanges & issues below, please do not hesitate to contact us.

FAQ for exchanges & issues

Can I Exchange a Product?

Whether an exchange is possible depends on the type of item you bought. We have distinct policies for purchases made through Inkeater Originals and Threadless. Please review the appropriate policy below based on your purchase.

Purchases Made Through Inkeater Originals

If you’re not satisfied with your purchase through Inkeater Originals, you can request an exchange within 7 days of delivery. Please be aware that you are responsible for covering the shipping costs.

Because each item is made to order, we can only accept returns if the item is returned to us.

For Exchanges:

  • Items for exchange must be unwashed, unworn, and pet/human hair-free.
  • You’ll receive store credit to repurchase after we receive your item.
  • Store credit excludes original shipping costs.
  • Customers arrange their return label.

Please contact [email protected] for inquiries, and we’ll respond within 1-3 business days.

Purchases Made Through Threadless

For items purchased through Threadless, they provide a 100% happiness guarantee, making it easy for you to exchange or return them. If you experience any issues with your purchase, please reach out to Threadless support directly for assistance or email [email protected]

Cancelling an Order

If your order has not yet entered the printing process, we can cancel it and issue a refund. However, once an item has been produced, it cannot be halted due to our rapid delivery policy.

If you need to return the item after it arrives, you will be responsible for the return shipping costs. Refunds will be issued minus the original shipping charges.

Once it arrives, you’ll need to return the item at your expense before we can issue a refund that does not include shipping costs.

For orders from our Threadless catalog, please contact their customer service through the Help & Returns on their site.

Missing your Order

If your order hasn’t arrived and the address is correct, consider these steps:

  1. If you live in an apartment complex, check with your leasing office.
  2. If you believe your item is lost, please contact USPS directly, preferably in person at your local USPS office. USPS can help track down packages that may have been misdelivered or not yet delivered.
  3. If it’s confirmed lost or stolen, inform us at [email protected] for a partial refund.

While we regret any inconvenience caused, as a small business, we cannot fully reimburse you for stolen items. However, we are committed to offering a partial refund to your card, including any profit generated from the items that did not reach you.

Damaged Items or Wrong Order

If you receive damaged items or the wrong order, we’re here to help:

  1. Contact us ASAP with your order number.
  2. Provide photos of the issue and order details via email to [email protected] (usually respond within 1 – 3 business days)
  3. We will issue a full refund or reorder the correct item.

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